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Wearables to Play an Integral Role in Guest Service

Wearables to Play an Integral Role in Guest Service

By Monika Nerger,

Chief Information Officier,

Mandarin Oriental Hotel Group

How Cloud Technology has Leveled the Playing Field for Hoteliers

How Cloud Technology has Leveled the Playing Field for Hoteliers

By David Chestler, EVP Global Enterprise Sales and Business Developme, SiteMinder

How to Systemize Business Travel and Take Out Every Pain Point

How to Systemize Business Travel and Take Out Every Pain Point

By Ross Fastuca, CIO & Co-founder, Locomote

Travel and Hospitality Special

Travel and Hospitality Special

By Editorial and Advising Board of APAC CIOoutlook

Data Analytics to Impact the Guest

By Jeremy Barndt,

Senior Technology Services Consultant,

JBA Consulting Engineers

Data Analytics to Impact the Guest

Hotels today spend a tremendous amount of time and effort collecting guest information. From reservation to rewards’ clubs, the guests provide a tremendous amount of personal data. All...more>>

Leveraging Big Data to Increase Guests' Experiences & Hotel Revenue

By RJ Friedlander, CEO, Review Pro

Leveraging Big Data to Increase Guests' Experiences & Hotel Revenue

Over the past several years, there has been extensive coverage of Big Data and the promise of how such analytics will eventually help businesses offer more targeted marketing and better ...more>>

Finding the Correct Balance with Cloud Computing

By Russ Howell, EVP and Global Technology, BCD Travel

 Finding the Correct Balance with Cloud Computing

Cloud computing in Travel Industry Cloud computing offers two primary advantages to businesses: convenience and savings. Convenience comes in numerous forms, from enabling more agile...more>>

Reinventing the System: Ensuring that Travel & Expenses do not become a Company's Worst Nightmare

By Nicholas Evered, Senior Vice President and General Manager, Concur, Asia Pacific

Reinventing the System: Ensuring that Travel & Expenses do not become a Company's Worst Nightmare

Lost receipts, duplication of claims, late submission of expense reports, if these are regular occurrences at your company, it is safe to say that something is amiss with your T&E...more>>

Developing a Common Business Language: The Importance of Data Governance in Hospitality

By Kelly A McGuire, VP, Analytics, Wyndham Exchange and Rentalsand Dexter E. Wood, Jr, SVP and Global Head Business & Investment Analysis of Hilton Worldwide.


Developing a Common Business Language: The Importance of Data Governance in Hospitality

Many hotel companies are embarking on analytics programs to improve the guest experience, maximize revenue and profits, optimize operations to control cost and increase the value of the...more>>

Chasing Bandwidth: The Challenge of Keeping Up with,The Growing Addiction to Data with in the Hotel Industry

By Rick Garlick, Global Practice Lead, Hospitality and Travel, J.D. Power

Chasing Bandwidth: The Challenge of Keeping Up with,The Growing Addiction to Data with in the Hotel Industry

Each year, J.D. Power sponsors the most comprehensive study of guest experience within the North America hotel market, annually surveying between 60,000-70,000 recent guests. A particular ...more>>

Tech-nically Speaking? Technology is (already) changing the hotel industry in profound and transformative ways

By Robert Habeeb, President & CEO, First Hospitality Group, Inc.

Tech-nically Speaking? Technology is (already) changing the hotel industry in profound and transformative ways

The impact of new and innovative technology on the hotel industry is a much discussed phenomenon. Online and mobile booking options along with new applications for both guests and hotel...more>>

Revenue Management in the Digital Age

By Gary Angel, Principal, Ernst & Young LLP

Revenue Management in the Digital Age

Today’s best practice in rev­enue management is driven by three ingredients: best practices in IT integration, a new paradigm for customer loyalty and an immersive analytics ...more>>

Magazine Current Issue

magazine current issue

CIO Speak

Ross Fastuca, CIO & Co-founder, Locomote

How to Systemize Business Travel and Take Out Every Pain Point

By Ross Fastuca, CIO & Co-founder, Locomote

Monika Nerger,

Wearables to Play an Integral Role in Guest Service

By Monika Nerger,

Chief Information Officier,

Mandarin Oriental Hotel Group

Jeffrey Keisling, CIO and SVP, Pfizer

Formula Five For Biotech IT

By Jeffrey Keisling, CIO and SVP, Pfizer

Ray Harris,

The Move to Managed Services is the Smarter Way to Invest IT Dollars

By Ray Harris,

Chief Information Officer,

Ironbow Technologies

Sam Schoelen,Chief InformationTechnology Officer, Continental Resources

What is CLOUD doing to our networks?

By Sam Schoelen,Chief InformationTechnology Officer, Continental Resources

Patrick Hale, CIO, VITAS Healthcare

Three Steps to CIO Success

By Patrick Hale, CIO, VITAS Healthcare

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