The waves of digitalization have impacted almost every industry across the globe, including the travel and hospitality sector. Today's travel and hospitality companies are embracing the latest technologies like AI, machine learning, big data, and others to enhance their guest experience. Take, for instance, the introduction of AI-based robots to replace human receptionists at the front desk. Not only do these robots help reduce the chances of error but also impart a futuristic look, thereby attracting more customers. Besides, to align themselves to Gen Z and the millennials' tech-savvy demands, hospitality and travel managers are switching to premium Property Management Systems (PMS) that deliver a personalized experience based on customer preferences.
Keeping in mind such drastic transitions, we have compiled this issue of APAC CIO Outlook in order to assist organizations in the task of finding accomplished solution providers and consulting/services companies to help them navigate the travel and hospitality realm. In this edition, we have listed the top 10 travel and hospitality solution providers 2020 and top 10 travel and hospitality consulting/ service companies 2020 to highlight the enterprises that can escalate the chances of your growth. Equipped with innovative technological capabilities, these enlisted solution providers and consulting/services companies are transforming the hospitality and travel paradigm at the cloverleaf of various disruptive technologies. Besides, the magazine comprises insights from subject-matter experts, CIOs, and CXOs in the hospitality sector on the latest industry trends, best practices, recent innovations, and highlights their expertise. We hope this issue of APAC CIO Outlook helps you build the partnership you and your organization need to foster an environment driven by robust and efficient technology.
We present to you APAC CIO Outlook’s “Top 10 Travel and Hospitality Consulting/Service Companies - 2020”