APAC CIO Outlook
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    Networking

    PropTech

    Remote Work

    Scheduling Software

    Simulation

    Startup

    Storage

    Wireless

  • Banking

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Healthcare

    Insurance

    Legal

    Manufacturing

    Pharma and Life Science

    Retail

    Travel and Hospitality

  • Atlassian

    CISCO

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Content Management System

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Enterprise Architecture

    Enterprise Communications

    Enterprise Contract Management

    ERP

    Field Service

    HR Technology

    IT Service Management

    Managed Services

    Procurement

    Product Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • Travel and Hospitality
    • Augmented Reality
    • Agile
    • Cognitive
    • Cyber Security
    • Digital Transformation
    • Atlassian
    • E-Commerce
    • Managed Services
    • RegTech
    • CISCO
    • Blockchain
    • IoT
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • Travel and Hospitality
    Editor's Pick (1 - 4 of 8)
    left
    The Impact Of Technology On Travel And Hospitality

    Steve Traplin, CEO, Groupon APAC

    Infinite Retailing, And Beyond

    Frank Trampert, Managing Director & Chief Commercial Officer, Sabre Hospitality Solutions, APAC

    Which Technology Best Suits the Hospitality Sector?

    Jessie Burgess, Executive Vice President, CIO, G6 Hospitality LLC

    Enter into the World of the Internet-of-Things or IOT

    Alfonso Venturi, CIO, Lease Plan Australia

    UX-The Broad Picture from 'What was' to 'What it's going to be'

    Kamal Sharma, CIO, Tally Solutions Pvt. Ltd.

    Wearables to Play an Integral Role in Guest Service

    Monika Nerger,

    How to Systemize Business Travel and Take Out Every Pain Point

    Ross Fastuca, CIO & Co-founder, Locomote

    Transforming business performance by taking an outside-looking-in customer perspective

    Graham Perry, Managing Director, BWH Hotel Group Australasia

    right

    How Cloud Systems are Impacting Business Environments

    By Martin Stegner, CIO, NOVUM Hospitality

    Tweet
    content-image

    Martin Stegner, CIO, NOVUM Hospitality

    We know that the creation of a personalised and engaging guest experience is the key to customer loyalty. It’s something we try to master every day – via our hosts, our dealers, and our hotel and restaurant team members. In essence, to have our employees truly understand and know our guests and look after them as if they were family.

    The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale. We have approximately 18 million guests visiting our integrated resorts each year growing to an expected 30 million by 2022. It is our challenge to deliver a memorable and remarkable experience to each of them. Of course, the physical property is critical – the luxurious accommodation, award-winning restaurants and bars, high-end retail, theatres, event centres and nightclubs, and world-class gaming amenities. Then we have our people capability. Team members who create special experiences for our guests every day by hosting them for special occasions, welcoming them by name, knowing their favourite drink. Now, with the emergence of new opportunities in big data, cloud, digital and artificial intelligence, Technology is becoming the third crucial facet of guest experience. Technology provides a crucial connector between the property and our service offering to elevate the overall guest experience at scale and, most importantly, in real time.

    The most notable development has been the emergence of more affordable technology. We were always aware of the potential to drive guest loyalty and create more engaging experiences through better use of data. However, it came previously at such an unsustainable cost, and often with latency issues, meaning the opportunity to apply it during real time guest moments was lost.

    The evolution of cloud technology (in particular in artificial intelligence and advanced data analytics) has been a game changer. It is now considerably more cost effective to house data and infrastructure, and we have more sophisticated software tools to put that data to use in real time.

    Innovation around internet of things (IoT) introduces opportunities to use sensors, surveillance, wifi and operational technology to not only create personalised and in-the-moment guest experiences but also to make our properties safer. For example, sewing together our guest data with license plate surveillance delivers new opportunities to revolutionise the arrival experience for our guests. Knowing when a VIP guest arrives means their personal host can be notified and a memorable arrival delivered, from preparing their favourite drink to reserving their favourite table.

    This same technology also enables us to make our properties safer and more secure.

    The digital landscape has changed the way most organisations use their online and mobile presence. API technology and software-oriented architecture is now expected and we have moved away from monolithic architecture. For us, the ability to quickly and easily integrate with external vendors is critical. There is always a new tool or gaming solution that none of our Australian competitors have, so we need to quickly integrate and have it in front of our guests as soon as possible to maintain a differentiated position in the market.

    So, what’s next? Over coming years, it will be interesting to view the next wave of innovation. In particular, we will see big advancements in artificial intelligence to stay one step ahead of guest preferences. We will also see the emergence of new products in social and skill-based gaming and in-play facial recognition that not only more accurately recognises a guest but also their facial expression during play. It is hard to predict at this stage how these technologies will emerge or whether they will have true revenue driving potential. However, it is fair to say that Technology divisions have a big role to play in opening the door to new opportunities in guest experience and revenue growth.

    tag

    Guest Experience

    Big Data

    IoT

    Weekly Brief

    loading
    Top 10 Travel and Hospitality Consulting/Services Companies - 2020
    Top 10 Travel and Hospitality Solution Companies - 2020

    Featured Vendors

    techhighway systems

    Dipali Bendre & Fabian Fernandes, CEO & CIO

    pt realtachakradarma

    G. Hidayat Tjokrodjojo, Chairman

    ON THE DECK

    Travel and Hospitality 2020

    Top Vendors

    Travel and Hospitality 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    The Changing Landscape of Cyber Security

    The Changing Landscape of Cyber Security

    Scott Brandt, CIO & Director of IT, Texas Office of the Secretary of State
    Accelerating Petcare Innovation through CRM and Digital Vision

    Accelerating Petcare Innovation through CRM and Digital Vision

    Miao Song, Chief Information Officer, Mars Petcare
    Digital Tack

    Digital Tack

    Claus Nehmzow, Chief Innovation Officer, Eastern Pacific Shipping Pte
    Brokering the Cloud Services

    Brokering the Cloud Services

    Eric Boyette, Secretary & State CIO, Information Technology
    Defining a Cloud Strategy: A Higher Education Paradigm

    Defining a Cloud Strategy: A Higher Education Paradigm

    Russell M. Kaurloto, VP and CIO, Clemson University
    The 4Ps of Digital Transformation in Pharmaceutical Industry

    The 4Ps of Digital Transformation in Pharmaceutical Industry

    Debraj Dasgupta, Operating Officer, Head of Strategy and Go-To-Market Planning Division, Nippon Boehringer Ingelheim
    Technology’s Role in The Care and Quality of Life for The Aged

    Technology’s Role in The Care and Quality of Life for The Aged

    Jose A Perez, Chief Information Officer, Hammondcare
    How ECM is Revolutionizing Organizations

    How ECM is Revolutionizing Organizations

    Thomas Phelps IV, VP of Corporate Strategy & CIO, Laserfiche
    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://travel-and-hospitality.apacciooutlook.com/ciospeaks/how-cloud-systems-are-impacting-business-environments-nwid-7896.html