APAC CIO Outlook
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    Networking

    PropTech

    Remote Work

    Scheduling Software

    Simulation

    Startup

    Storage

    Wireless

  • Banking

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Healthcare

    Insurance

    Legal

    Manufacturing

    Pharma and Life Science

    Retail

    Travel and Hospitality

  • Atlassian

    CISCO

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Content Management System

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Enterprise Architecture

    Enterprise Communications

    Enterprise Contract Management

    ERP

    Field Service

    HR Technology

    IT Service Management

    Managed Services

    Procurement

    Product Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • Travel and Hospitality
    • Augmented Reality
    • Agile
    • Cognitive
    • Cyber Security
    • Digital Transformation
    • Atlassian
    • E-Commerce
    • Managed Services
    • RegTech
    • CISCO
    • Blockchain
    • IoT
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • Travel and Hospitality
    Editor's Pick (1 - 4 of 8)
    left
    How Cloud Systems are Impacting Business Environments

    Martin Stegner, CIO, NOVUM Hospitality

    The Impact Of Technology On Travel And Hospitality

    Steve Traplin, CEO, Groupon APAC

    Infinite Retailing, And Beyond

    Frank Trampert, Managing Director & Chief Commercial Officer, Sabre Hospitality Solutions, APAC

    Which Technology Best Suits the Hospitality Sector?

    Jessie Burgess, Executive Vice President, CIO, G6 Hospitality LLC

    Enter into the World of the Internet-of-Things or IOT

    Alfonso Venturi, CIO, Lease Plan Australia

    UX-The Broad Picture from 'What was' to 'What it's going to be'

    Kamal Sharma, CIO, Tally Solutions Pvt. Ltd.

    Wearables to Play an Integral Role in Guest Service

    Monika Nerger,

    How to Systemize Business Travel and Take Out Every Pain Point

    Ross Fastuca, CIO & Co-founder, Locomote

    right

    Creating Personal Connections Through Technology

    By KATERINA GIANNOUKA, PRESIDENT, ASIA PACIFIC, RADISSON HOTEL GROUP

    Tweet
    content-image

    KATERINA GIANNOUKA, PRESIDENT, ASIA PACIFIC, RADISSON HOTEL GROUP

    Hospitality always has been - and always will be - a people-first business. The creation of personal bonds between host and guest is at the root of every successful hotel. And yet, the industry is evolving rapidly and technology now permeates into every corner of our operations. How we effectively use new solutions to elevate guest experience will be the key to success in hospitality in the decades to come.

    2019 is an important year in the evolution of Radisson Hotel Group, as we position ourselves for this exciting future. As part of our five-year transformation strategy, we are in preparation to launch the initial phase of our unified global platform, EMMA, which could become one of the most important moments in our company’s rich history.

    Named after our company motto, “Every Moment Matters”, EMMA will integrate every core aspect of our business, including Central Reservation System (CRS), Property Management Systems (PMS), Sales and Catering (S&C), Point of Sale (POS), Customer Relationship Management (CRM), Business Intelligence, Loyalty and more.
    This offers unprecedented opportunities to drive synergies between our global offices, hotels and departments, while also driving additional cross-selling and revenue-generating opportunities.

    But EMMA is much more than just an exercise in efficiency; this new system will improve the experience for every guest. Living in the cloud, EMMA will use advanced guest profiles and big data to personalize every stage of their journey, from the booking process to in-hotel services and post-stay feedback. This will give every hotel a holistic, 360-degree view of its guests, from past stays and purchases to personal preferences and more, allowing them to deliver fully bespoke stays.

    Following the recent collaboration between Radisson Rewards and WeHotel, Jin Jiang’s global hotel booking platform, EMMA will also give our combined loyalty base even more opportunities to enjoy exceptional benefits, services and privileges, enhancing the relationship between hotelier and guest even further.

    Importantly, EMMA is an augmented and open platform, which will allow us to scale-up our future capabilities in a faster and more cost-efficient manner.

    In June, we introduced the all-new RadissonHotels.com, our first multi-brand global website. This mobile-first, user-friendly platform replaces our single-brand sites. It will be complemented by a new Radisson Hotels App, providing a holistic online environment for our customers.

    Technology creates opportunities for all businesses to upgrade their operations. In a people-first industry like hospitality however, we need to unlock the potential of new solutions without losing our personal touch. EMMA will bring us closer to our guests and help us to care for them more intuitively, while positioning Radisson Hotel Group as one of the world’s most innovative hotel companies.
    tag

    Big Data

    Guest Experience

    Point of sale

    Weekly Brief

    loading
    Top 10 Travel and Hospitality Consulting/Services Companies - 2020
    Top 10 Travel and Hospitality Solution Companies - 2020

    Featured Vendors

    techhighway systems

    Dipali Bendre & Fabian Fernandes, CEO & CIO

    pt realtachakradarma

    G. Hidayat Tjokrodjojo, Chairman

    ON THE DECK

    Travel and Hospitality 2020

    Top Vendors

    Travel and Hospitality 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Blockchain: The answer to solve the perennial issues in the Telecom Industry

    Blockchain: The answer to solve the perennial issues in the Telecom Industry

    Neeti Virmani, Venture Partner, Loyal VC
    Self Service: An important slice of the digital transformation pie

    Self Service: An important slice of the digital transformation pie

    Christopher Douglas, Director Member Services Pacific, Accor Plus
    Leveraging POS Systems to Enhance Customer Experiences in Retail

    Leveraging POS Systems to Enhance Customer Experiences in Retail

    Bernie Winter, Director of Point-of-Sale Systems, and Mike Metz, Vice President of Information Technology, Tops Friendly Markets
    How can HR technology help us in our new environments?

    How can HR technology help us in our new environments?

    Claire Tobijanski, Group HR Director, Survitec
    Relevance of Generalists vs Specialists in Enterprise Security Management

    Relevance of Generalists vs Specialists in Enterprise Security Management

    Vishwanath Nair, Head of Information Security and Risk, Western Sydney Local Health District
    Cyber Risk Strategy and the Evolving Role of the CISO

    Cyber Risk Strategy and the Evolving Role of the CISO

    Richard Harrison, Chief Information Security Officer, healthAlliance
    Improve Service - Know your business to increase value

    Improve Service - Know your business to increase value

    Paul Norton, Group Chief Technology Officer, OneSavings Bank
    Using IT Budgets To Drive Strategic Outcomes

    Using IT Budgets To Drive Strategic Outcomes

    Eric Hanson, Vice President Information Technology, HUSCO
    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://travel-and-hospitality.apacciooutlook.com/cxoinsights/creating-personal-connections-through-technology-nwid-7051.html