APAC CIO Outlook
  • Home
  • CXO Insights
  • CIO Views
  • News
  • Conferences
  • Newsletter
  • Whitepapers
  • About us
Apac
  • Admired Tech

    Agile

    AI Healthcare

    Artificial Intelligence

    Augmented Reality

    Aviation

    Big Data

    Blockchain

    Cloud

    Cryptocurrency

    Cyber Security

    Digital Transformation

    Drone

    HPC

    Infrared

    Internet of Things

    Networking

    PropTech

    Remote Work

    Scheduling Software

    Simulation

    Startup

    Storage

    Wireless

  • Banking

    E-Commerce

    Education

    FinTech

    Food and Beverages

    Healthcare

    Insurance

    Legal

    Manufacturing

    Pharma and Life Science

    Retail

    Travel and Hospitality

  • Atlassian

    CISCO

    Microsoft

    Oracle

    Salesforce

    SAP

    ServiceNow

  • Business Intelligence

    CEM

    Cloud-based Planning

    Cognitive

    Compliance

    Contact Center

    Contact Tracing

    Contactless Payments

    Content Management System

    Corporate Finance

    CRM

    Custom Software Development

    Data Center

    Enterprise Architecture

    Enterprise Communications

    Enterprise Contract Management

    ERP

    Field Service

    HR Technology

    IT Service Management

    Managed Services

    Procurement

    Product Management

    RegTech

    Revenue Management

    Sales Tech

Menu
    • Travel and Hospitality
    • Augmented Reality
    • Agile
    • Cognitive
    • Cyber Security
    • Digital Transformation
    • Atlassian
    • E-Commerce
    • Managed Services
    • RegTech
    • CISCO
    • Blockchain
    • IoT
    • MORE
    #

    Apac CIO Outlook Weekly Brief

    ×

    Be first to read the latest tech news, Industry Leader's Insights, and CIO interviews of medium and large enterprises exclusively from Apac CIO Outlook

    Subscribe

    loading

    THANK YOU FOR SUBSCRIBING

    • Home
    • Travel and Hospitality
    Editor's Pick (1 - 4 of 8)
    left
    How Cloud Systems are Impacting Business Environments

    Martin Stegner, CIO, NOVUM Hospitality

    The Impact Of Technology On Travel And Hospitality

    Steve Traplin, CEO, Groupon APAC

    Infinite Retailing, And Beyond

    Frank Trampert, Managing Director & Chief Commercial Officer, Sabre Hospitality Solutions, APAC

    Which Technology Best Suits the Hospitality Sector?

    Jessie Burgess, Executive Vice President, CIO, G6 Hospitality LLC

    Enter into the World of the Internet-of-Things or IOT

    Alfonso Venturi, CIO, Lease Plan Australia

    UX-The Broad Picture from 'What was' to 'What it's going to be'

    Kamal Sharma, CIO, Tally Solutions Pvt. Ltd.

    Wearables to Play an Integral Role in Guest Service

    Monika Nerger,

    How to Systemize Business Travel and Take Out Every Pain Point

    Ross Fastuca, CIO & Co-founder, Locomote

    right

    The Hospitality Industry CIO Challenge and Opportunity: Making his Conventional Hotel to an 'Intelligent Tech-Responsive Hotel'

    By Dr. Vijay Choudhary, CTO (Chief Technology Officer), HRH Group of Hotels

    Tweet
    content-image

    Dr. Vijay Choudhary, CTO (Chief Technology Officer), HRH Group of Hotels

    (Hospitality CIOs Perspectives and their readiness)

    This Article covers how Technology will impact the hospitality industry by 2030 where the formula for success in this industry would be ‘Embracing Technology’ and making it a face of your business where CIO has to play a greater role:

    Though technology is an integral part of any Hotel operation from the last 3 decades. Tremendous change, disruption, and innovation have been noticed in Hospitality Technologies. The intensity of the same is very high in the recent past because of the advent of various automation and technology oriented process mapping.

    Hotel’s Information Technology arm, IT Department was earlier a back office department where IT had to run and support business from backend. Now it seems a frontend department which is highly responsible for business operations, customer acquisition/retention and its success, highly impacting revenues and cost optimizations and its related KPIs.

    With the advent of following continue; the value kept adding in IT portfolio in hospitality industry:

    1. Internet-of-Things

    2. Artificial Intelligence / Big Data / Robotics / Industry 4.0 revolution

    3. Machine Learning,

    4. Importance and Consumption of API (Application Programme Interface)

    5. Block Chain

    6. Other Technologies impacting Hotel Industry

    It seems that more technologies will be infused in hospitality business in the coming decade and giving below detailed touch points where Hospitality industry would be embracing the technology for efficiency to continue increase and cost to optimize.

    1. Internet-of-Things

    The IoT and sustainable hospitality where the key areas to implement would be Energy management functions, hotel operation services to gain Operational efficiency, improved customer services are the main advantage by IOT implementation in hospitality.

    IOT Innovations in Hospitality Industry:

    a) Auto Check-in: Evident innovation would be smartphone-enabled and automated check-in service. When a guest is nearby to the hotel, the Smartphone’s app could automatically send a message to the hotel alerting them of the arrival, and check-in would be spontaneous and transparent. Such an innovation would be more convenient for the guest and would save costs for the Hotels.

    b) IoT enabling efficient HVAC system: Huge cost savings by auto alerts of energy consumptions and predictive maintenance.

    c) IoT enabled door locks: It would be more secure and most appropriate for future cost saving and analysis of guest movement in/out of the property.

    2. Artificial Intelligence / Big Data / Robotics / Industry 4.0 revolution

    AI is an integral part of big data and industry 4.0 revolution.

    AI Importance in the Hospitality Industry

    Artificial intelligence is playing an important role in the hospitality industry, primarily because of its ability to perform traditionally human tasks at any time of the day. This potentially means that hotel operators can save substantial amount of money, deliver superior service and eliminate frequent human error to improve quality in delivering services to the Guest.

    Examples of How to Use Artificial Intelligence within the Hospitality Industry

    Although the use of AI within the hotel industry is still comparative with other industry at a beginning stage, it already has several practical applications, some of which are defined in more detail below:

    Hotel’s information technology arm, it department was earlier a back office department where it had to run and support business from backend. However, now it is a frontend department which is responsible for business operations, and customer acquisition

    a. Messaging with Chatbots

    Perhaps the most apparent way artificial intelligence can be deployed by those within the hospitality industry is for customer-facing services. AI has been extremely effective when it comes to online chat services and direct messaging, responding to simple routine questions or requests like FAQs.

    b. In-Person Customer/Guest Service

    The best example of this so far has been an AI robot Watson-enabled called ‘Connie,’ adopted by Hilton. The robot is Watson-enabled concierge, able to provide tourist information to customers who interact with it.

    c. AI in Hotel Data Analysis

    Another way in which AI is being deployed within the hotel industry is in data analysis. In this capability, the technology can be used to quickly organize huge amounts of data and draw decision-oriented insights about customers, or potential customers.

    Hotels use AI to go beyond just the customer experience. By utilizing powerful, artificially intelligent software, hotels can even capture information on potential customer purchases, their location preferences, and frequent travel patterns.

    d. Acceptance of Robots in Hotels:

    Robots assists the front desk by picking up and delivering guest amenities, moving linen and towels from laundry to Guest rooms, fitness centers and more.

    3. Machine learning importance in Hotels and its adoption process

    ML is widely used in revenue management technologies where demand forecast and supply availability factors are well determined and predicted.

    The optimum utilization of hotel resources are planned using big data based on ML algorithms which encompasses with understanding relationship v/s demand and prices, that ultimately formulates revenue strategy.

    4. The importance of API in Hotel industry

    Hospitality industry is known for its early adoption of APIs and its related innovations. The APIs plays very important role in connecting and communicating between PMS, POS, MMS, RMS, GDS, and CM (Channel Manager). Today API is playing a powerful role in connecting hotel systems with various online travel portals for reservation services, guest reviews, feedback, guest complaint management, payment process, loyalty data, Wi-Fi access. Guest information keep traveling through various system/sub-systems by using various API to create a satisfactory pool for all guest services without which it is impossible to serve today’s Guest.

    5. Block chain for hospitality industry:

    The Hospitality and travel industry may have more intermediaries than any other sector, and therefore Blockchain technology will likely have a foremost disruptive impact on the way travel suppliers and mediators conduct business.

    It is certainly that blockchain technology is self-assured to influence processes and roles across the travel ecosystem from maintaining Transparency , complex contract settlement, connect vendors for more loyalty based strategic approach by hoteliers, reduced fraud by showing the identities in deals , IoT can be used for Asset Tracking like guest luggage’s, it will prevent from overbooking having transparent ledgers across the globe, industry can introduce better policy frame working having block chain data in hand.

    Blockchain could considerably enhance financial books and accounting for travel companies, which have complex ledgers to track the booking and payments to settle in multiple currencies and countries across the Globe.

    6. Other Technologies impacting Hotel Industry:

    Technology is playing paramount importance in order to ensure ‘Hotel’s Security’ by enabling Geo fencing, iBeacon, location based services and mobile credential.

    Personal data privacy and identity is prime concern for hotel industry and much reliant on IT operations and best practices to follow. The security aspects have to be addressed by expert consultant of InfoSec and Cyber security agencies. Other emerging tech-trends are Virtual Reality & Augmented reality.

    All these bringing IT on the centre space and role of CIO/Head-ITis increasing day-by-day. The IT head has to play multiple role of Business Manager, Hotel Operation Manager, Procurement and Cyber Security, Revenue and Cost optimization process manager.

    The belief is very near to have strong acceptance that the future of Hospitality is Technology so the formula discussed on various industrial forums and research organization is ‘Future=Technology’ at Hospitality industry.

    tag

    IoT

    Big Data

    Industry 4.0

    Information Technology

    Machine Learning

    Virtual Reality

    Energy Management

    Customer Experience

    Predictive Maintenance

    Financial

    Weekly Brief

    loading
    Top 10 Travel and Hospitality Consulting/Services Companies - 2020
    Top 10 Travel and Hospitality Solution Companies - 2020

    Featured Vendors

    techhighway systems

    Dipali Bendre & Fabian Fernandes, CEO & CIO

    pt realtachakradarma

    G. Hidayat Tjokrodjojo, Chairman

    ON THE DECK

    Travel and Hospitality 2020

    Top Vendors

    Travel and Hospitality 2019

    Top Vendors

    Previous Next

    I agree We use cookies on this website to enhance your user experience. By clicking any link on this page you are giving your consent for us to set cookies. More info

    Read Also

    Blockchain: The answer to solve the perennial issues in the Telecom Industry

    Blockchain: The answer to solve the perennial issues in the Telecom Industry

    Neeti Virmani, Venture Partner, Loyal VC
    Self Service: An important slice of the digital transformation pie

    Self Service: An important slice of the digital transformation pie

    Christopher Douglas, Director Member Services Pacific, Accor Plus
    Leveraging POS Systems to Enhance Customer Experiences in Retail

    Leveraging POS Systems to Enhance Customer Experiences in Retail

    Bernie Winter, Director of Point-of-Sale Systems, and Mike Metz, Vice President of Information Technology, Tops Friendly Markets
    How can HR technology help us in our new environments?

    How can HR technology help us in our new environments?

    Claire Tobijanski, Group HR Director, Survitec
    Relevance of Generalists vs Specialists in Enterprise Security Management

    Relevance of Generalists vs Specialists in Enterprise Security Management

    Vishwanath Nair, Head of Information Security and Risk, Western Sydney Local Health District
    Cyber Risk Strategy and the Evolving Role of the CISO

    Cyber Risk Strategy and the Evolving Role of the CISO

    Richard Harrison, Chief Information Security Officer, healthAlliance
    Improve Service - Know your business to increase value

    Improve Service - Know your business to increase value

    Paul Norton, Group Chief Technology Officer, OneSavings Bank
    Using IT Budgets To Drive Strategic Outcomes

    Using IT Budgets To Drive Strategic Outcomes

    Eric Hanson, Vice President Information Technology, HUSCO
    Loading...

    Copyright © 2021 APAC CIOoutlook. All rights reserved. Registration on or use of this site constitutes acceptance of our Terms of Use and Privacy and Anti Spam Policy 

    |  Sitemap |  Subscribe

    follow on linkedinfollow on twitter follow on rss
    This content is copyright protected

    However, if you would like to share the information in this article, you may use the link below:

    https://travel-and-hospitality.apacciooutlook.com/cxoinsights/the-hospitality-industry-cio-challenge-and-opportunity-making-his-conventional-hotel-to-an-intelligent-techresponsive-hotel-nwid-5777.html