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Arguably the holy grail of digital strategy in the hospitality industry, these words are fast becoming table stakes for business success and growth. At a time when external factors like Uber Eats and Postmates are intensifying the competition for hotel and resorts, Dion Jensen, founder and CEO, REVA Hospitality, believes that in order to exceed the game and roll with the tides of change, “say yes, no matter where your guest is or at what time.” As such, he leads his team at REVA Hospitality to enable hotels and resorts to maximize and drive additional revenue and enhance guest engagement with their software application. In an environment where occupancy rates are stagnant or declining, REVA Hospitality goes above and beyond to manage costs and maximize revenue per available guest, by driving in-stay spend. “We use technology and innovation to empower our hotel and resort partners to say ‘Yes. Anywhere’ and take guest experiences to a whole new level. Our mobile ordering, restaurant management and guest engagement tools, deliver guests a world of experiences. Uninterrupted,” says Jensen. With over 16 years experience at the intersection of the travel, financial services, and IT industries, and a deep passion for brands and the customer experience, Jensen doesn’t believe that technology needs to replace the power of the human connection. “It is merely an enabler and a connector for a frictionless experience to occur—powered by the people using it,” he adds. As a reflection of his line of thinking, REVA Hospitality leverages technology and harnesses its potential to drive efficiency and deliver an enhanced guest experience.
Governed by a mission to “empower experiences through innovation,” REVA Hospitality’s product suite includes the core REVA Anywhere platform and five additional, beautifully designed enhancement modules. The guest-facing, cloud-based platform acts as a software layer that connects and integrates the diverse and complex property management systems (PMS), and point of sale systems (POS) utilized across properties. This enables the guests to gain a digital representation of the brand, hotel, resort or casino and a holistic view of all the F&B outlets, spas, hotel services, and activities, any time of the day and from anywhere—be it on-premise or off-premise. At the core, REVA Hospitality is laser-focused on creating a solution that does not interrupt the existing workflow of an organization, or what Jensen refers to as “we play well with others” offering PMS and POS with effortless integration. This seamless integration with the leading PMS, POS and payment methods allows guests to manage everything from guest billing and messaging to retrieving user-profiles and organizing bookings, on a single platform.
The uniqueness of REVA Hospitality’s product suite stems from the technology—REVA Location Services—that underpins its platform and modules.
If I order the food by the pool, and then I decide to go to the beach, the staff will still be able to find me even when I am moving and deliver the order irrespective of my location
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