The hospitality industry is becoming increasingly dependent on technology systems that can significantly enrich the opportunity for hotel staff to give guests the utmost attention. Personalizing packages and offerings based on user preferences have become much easier with technologies like big data and cloud computing. Imagine a user describing his thoughts about an impending trip to a smart device and, in turn, AI-based cognitive computing will flood the user with recommendations filtered based on their past travel behaviour. This self-learning system would then book an entire package including airline tickets, hotel accommodation, dinner bookings based on user’s profile and trip requirements.
There are multiple emerging solutions to assist companies with data integration, competitive dynamics, risk management and customer experience-enhancing solutions. For instance, booking bots will fulfil room reservations while up-selling travel packages and promotions in line with customer preferences. These bots can suggest spa treatments and airport transfers instead of the automated e-mails that hotels typically use.
This edition of APAC CIO Outlook features companies such as Adventium Technology, VHRPRO and REVA Hospitality that are at the forefront of offering agile travel and hospitality solutions. APAC CIO Outlook’s editorial board has assessed and shortlisted some of the most prominent organizations in the industry that solve challenges by implementing the current technological trends in the space. Through this special edition, we present to you Top 10 Travel and Hospitality Solution Providers - 2019.