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In this Internet age and with the advent of hi-tech smart phones, ‘information’ as a tool has become vital. When we speak of information, it aids both sides of the Hospitality spectrum – consumers and the marketers, in equal measure. While the hoteliers and the travel agents alike have received a boost with the level playing field created by Cloud technology rendering access to consumer information so to customize service in line with customer needs. Technology has enabled travelers to engage with businesses through their multifaceted mobile devices for a better user-experience. This has resulted in improved customer relationships, loyalty scores and not to mention the sales. But challenges remain, efficiency, affordability and flexibility of service are still high up the ladder and with dynamic changes at a socioeconomic level, consumer expectation has widened. With the rapid growth of the online travel marketplace, the risk of cyber security breaches also looms large and data security is another key aspect that needs to be addressed by players in the Travel & Hospitality industry to hop onto the next level. And with a new generation of tech-savvy social media inhabiting millennials presenting a new challenge, the demand for capable solution providers for this emerging industry has never been higher.
In this issue of APAC CIOoutlook magazine, we bring you the “Top 10 Travel & Hospitality Companies - 2017”. The list features some of the most renowned Travel & Hospitality solution providers who ensure convenience, efficiency and customer satisfaction and who strive to render state of the art solutions that will leave an indelible mark in the market. The proposed list aims to aid customers and businesses alike to choose an able Travel & Hospitality Solution Provider who will ensure a smooth travel experience.
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